Practice Manager

Lead operations for WoW in Cairns, delivering vital healthcare to vulnerable communities. Drive impact across finance, HR, compliance & growth.
Our Client:
  
Wheels of Wellness (WoW) Homeless Healthcare is a highly respected Cairns-based not-for-profit delivering vital primary healthcare services to people experiencing homelessness and social disadvantage across Far North Queensland.
  
Supported by government funding, grants and strong community partnerships, WoW plays a critical role in improving health outcomes for some of the region’s most vulnerable people. The organisation has recently relocated to a new, modern and more accessible facility at 330 Sheridan Street, Cairns, strengthening its ability to deliver integrated care and expand services.
  
With a team of 13 dedicated staff, WoW is entering an exciting phase of growth. This is a rare opportunity to take on an operational leadership role while making a genuine difference in the community.
  
The Opportunity:
  
Reporting directly to the CEO, the Practice Manager is responsible for the efficient operation of Wheels of Wellness’ services, ensuring the organisation continues to deliver high-quality, accessible healthcare to vulnerable populations. This role works closely with the Clinical Lead and oversees the organisation’s finance, HR, compliance and administrative functions while supporting strategic growth and operational excellence.
  
Key responsibilities include but are not limited to:

• Overseeing the day-to-day operations of the practice to ensure efficient service delivery, effective staff coordination and a supportive, collaborative workplace environment
• Managing finance operations including payroll, approving purchases and invoices, maintaining accurate records and preparing financial reports using Xero, Excel and other reporting tools
• Leading complex government and funding reporting, utilising advanced Excel and data analysis to meet strict reporting deadlines and maintain compliance with funding agreements
• Acting as Medicare Compliance Officer, overseeing billing processes, ensuring accurate Medicare claims and maintaining compliance with regulatory requirements
• Providing HR leadership including recruitment support, workforce planning, staff mentoring, performance management and ensuring compliance with workplace legislation and organisational policies
• Managing organisational compliance and accreditation requirements, including RACGP standards, privacy legislation, governance processes and preparation for audits
• Overseeing risk management systems across finance, WHS, IT security, HR and operational areas, including incident management and continuous improvement initiatives

Your Skills & Experience:

• Experience in practice or operational management, ideally in healthcare
• Strong finance administration experience, including payroll and reporting
• Advanced MS Excel skills for reporting and data analysis
• Knowledge of Medicare billing and compliance
• Experience managing HR processes and staff performance
• Understanding of risk, governance and compliance frameworks
• Experience with practice management systems (Best Practice or similar)
• Strong leadership, communication and organisational skills
• Cultural awareness when working with Aboriginal and Torres Strait Islander communities
• Relevant qualification in Practice Management, Business or Health Administration (or willingness to obtain)
• Current Blue Card, National Police Check and Driver’s Licence.

The Offer:

• A meaningful leadership role where your work directly improves health outcomes for vulnerable communities
• Opportunity to join a highly respected not-for-profit healthcare organisation
• Work from a new, modern facility in Cairns
• Be part of an exciting growth phase under strong leadership
• A varied role spanning operations, finance, HR and governance
• The chance to make a genuine impact in Far North Queensland

Applications will be assessed as they are received, and the advertisement will close once a suitable candidate is appointed.  Early applications are encouraged.
   
Please do not contact WOW directly.  All direct applications will be forwarded to CBC Staff Selection for screening.  Unsolicited resumes or applications from other recruitment agencies will not be accepted.
  
To ensure compliance with Australian employment law, this role is only open to candidates who possess either the right to work in Australia, permanent residency, citizenship status or visa status. 
  
How to Apply:
  
To apply online, click ‘apply’ at the top of this page, or contact our designated Recruitment Consultant, Sally Mlikota on 07 4051 9699 or sally@cbcstaff.com.au for a confidential discussion.
  
At CBC Staff Selection, we are dedicated to fostering an environment that champions equal opportunity, embraces diversity, promotes inclusion and prioritises flexibility and accessibility. All communication with CBC Staff Selection is managed in a highly confidential manner, and your details will not be shared with any future employer without your prior consent.
  
CBC Staff Selection – Redefining Recruitment
  
With over 36 years’ recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both Far North Queensland (Cairns region) and North Queensland (Townsville and Mackay region) as well as Regional Queensland.
  
Job Reference: 1704578/SM

• Be part of an exciting growth phase under strong leadership
• A varied role spanning operations, finance, HR and governance
• The chance to make a genuine impact in Far North Queensland